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1. How long does shipping take?

We usually process orders within 1–3 business days.

Standard U.S. shipping takes 5–10 business days depending on your location.

You’ll receive a tracking link by email once your order ships.

2. What payment methods do you accept?

We accept Visa, MasterCard, PayPal, Apple Pay, Google Pay, and major debit cards through our secure checkout.

3. What is your return and refund policy?

If you’re not completely satisfied, you can return most items within 14 days of delivery.

Products must be unused and in original packaging.

Please contact our support team before returning your order.

4. How can I track my order?

Simply go to our Track Your Order page and enter your order number and email to get live tracking updates.

5. Do you ship internationally?

Yes! We offer worldwide shipping to most countries.

Shipping times and costs vary depending on your destination.

6. My item arrived damaged — what should I do?

We’re sorry to hear that! Please email us within 48 hours of delivery at

support@softimart.com with photos of the damaged item.

We’ll arrange a replacement or refund immediately.

7. How can I contact customer service?

You can reach us anytime through our Contact Us page or by emailing support@softimart.com.

Our friendly team usually replies within 24 hours.

🛒 Can I cancel or change my order?

You can request an order change or cancellation within 12 hours after placing your order.

Once the order is processed or shipped, we may not be able to modify it — but our support team will do their best to assist you.

📦 How are your products packaged?

All items are securely packed in protective and eco-friendly materials to ensure they arrive safely and in perfect condition.

🚚 Where do you ship from?

We ship from multiple warehouses based in the U.S., Europe, and Asia, depending on product availability and your delivery location.

⭐ What makes Softi Mart different?

Softi Mart stands for quality, variety, and customer satisfaction.

We handpick every product to bring you the best deals on trending, useful, and stylish items all in one place.

💬 Still need help?

We’re always here for you!

📧 Email: softimartshop.com

💬 Chat: Available 24/7 via our Contact Us page.